Terms & Conditions
1. ACCEPTANCE OF THESE TERMS
1.1. Agreement: These Terms and Conditions govern your use of shabang.co.za and any order you place with us. By submitting an order, making an offer on a product, or otherwise using the site, you confirm that you have read and accepted these terms.
1.2. Who We Are: Shabang is a small, independently run retailer based in Cape Town, South Africa. Every order is reviewed and confirmed by a person before it is dispatched.
1.3. Changes: We may update these terms from time to time. The version shown on this page at the moment you place an order is the version that applies to that order.
2. PRODUCTS
2.1. Sourcing and Manufacturing: Shabang operates as a retailer of curated, internationally and locally sourced lifestyle, beauty, and accessory products. We are not the original manufacturer of these goods. While we strive to source high-quality items, we do not warrant that the quality of any products, services, information, or other material purchased will meet your subjective expectations.
2.2. Spontaneous Inventory: Our inventory is highly limited, and new stock arrives spontaneously. We do not guarantee the restock of any specific item once it is sold out.
2.3. Product Descriptions: We make every effort to display product colors, specifications, and descriptions as accurately as possible. However, we cannot guarantee that your computer or mobile device's display of any color will be accurate.
2.4. Liability: To the maximum extent permitted by South African law, Shabang disclaims any liability for allergic reactions, injuries, or damages resulting from the use of our products (including, but not limited to, eyelash glues, serums, and stainless steel jewelry). Customers use all products at their own risk and must review product ingredients and specifications prior to use.
3. ORDERS AND PAYMENT
3.1. WhatsApp Checkout: All orders are finalized via our official WhatsApp business channel (+27 61 723 6338), and a written confirmation of your order is emailed to you at the same time. Submitting a cart from our website generates an order request; it does not constitute a legally binding contract until payment is received and confirmed by Shabang.
3.2. Payment Methods: Our primary method is a secure PayShap transfer to our registered mobile number. You may instead request banking details from us and pay by Electronic Funds Transfer (EFT). Customers collecting in person in Cape Town may pay by card on our card machine at the point of collection.
3.3. Payment Clearance: Orders will only be processed and dispatched once funds have fully cleared and reflect in our designated bank account. Proof of payment (POP) is required to secure your limited-stock items, but dispatch remains contingent on cleared funds.
3.4. Sending Proof of Payment: You may send your proof of payment either by replying directly to your order confirmation email with the proof attached, or by sending it to us on WhatsApp. Both reach us directly. Customers paying by card on collection have nothing to send in advance.
3.5. Recommended Pricing: The price shown on each product is a recommended price, not a fixed one. It is the amount we suggest for that item, and you are welcome to propose a different amount. All amounts are in South African Rand (ZAR) and are subject to change without notice.
3.6. Negotiated Pricing: Selected products invite you to name your own price, above or below the recommended price. An offer accepted at checkout is honoured at the amount shown to you at that moment. An offer marked as pending remains subject to our confirmation via WhatsApp before it becomes final, and we reserve the right to decline any offer. Negotiated pricing applies to the product only and never alters the delivery fee.
4. SHIPPING AND DELIVERY
4.1. Delivery Tiers: Shabang offers three fulfilment options:
- Nationwide Standard (R90.00): A fixed rate to any address in South Africa, typically 3 to 5 working days.
- Cape Town Express (priced per order, from R55.00): Available within the Cape Town metropolitan area only. The fee is calculated at checkout from the measured driving distance between our dispatch point and the delivery address you enter, plus the time of day and current courier demand, and is shown to you in full before you place your order. A collection fee applies to every run, after which a per-kilometre rate is charged at a higher rate for the first ten kilometres and a lower rate thereafter. Delivery is completed within 24 hours. On a quiet day, orders paid before our daily cut-off may be delivered the same day, subject to courier availability. Addresses more than 40 kilometres from our dispatch point fall outside this service and are covered by Nationwide Standard.
- Collection in Cape Town (free): Collect your order in person at no charge. We will agree a time and place with you directly. Payment may be made by card on our card machine at the point of collection, and nothing is payable in advance.
4.2. Separation of Delivery Pricing: The delivery fee is calculated independently of product pricing. Negotiated product prices never reduce the delivery fee.
4.3. Delivery Address: You must supply the address you want your order delivered to before checkout, and it is your responsibility to ensure it is correct. For Cape Town Express we look that address up to measure the distance and price the run; if it cannot be located, Express is unavailable and Nationwide Standard or collection applies instead. A delivery address is not required when you choose to collect.
4.4. Free Delivery Reward: Reaching the target score in our Mono Dodger game earns one free Nationwide Standard delivery. The reward is limited to one per customer, applies to the Nationwide Standard service only, and cannot be applied to Cape Town Express or exchanged for cash or products. It is applied automatically to your next order and is used up once that order is submitted.
4.5. Delays and Force Majeure: We rely on third-party courier services. Shabang shall not be held liable for any delivery delays caused by courier logistics, weather, strikes, load-shedding impacts, or any other circumstances beyond our reasonable control.
4.6. Risk of Loss: The risk of loss and title for items purchased pass to you upon our delivery of the items to the third-party courier.
5. RETURNS, REFUNDS, AND HYGIENE
5.1. Hygiene-Restricted Goods: Due to strict health, safety, and hygiene regulations, we do not accept returns, exchanges, or offer refunds on any jewelry (earrings/studs), eyelash products, glues, serums, or grooming tools once the original packaging has been opened or the product has been used.
5.2. Defective Items: In accordance with the Consumer Protection Act (CPA), if a product is materially defective upon arrival (excluding damage caused by the courier), you must notify us via WhatsApp within 48 hours of delivery, providing clear photographic evidence.
5.3. Return Process: If a return is authorized by Shabang management, the item must be returned in its original, unopened packaging. The customer is responsible for return shipping costs unless the item was sent in error or is proven defective out-of-the-box.
6. LIMITATION OF LIABILITY
In no case shall Shabang, our directors, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
7. GOVERNING LAW
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Western Cape, South Africa.
8. CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to us via our official business WhatsApp:
- Number: +27 61 723 6338
- Location: Cape Town, South Africa